Almost all business owners recognize that providing the top customer support possible for their customers is essential to running a practical business. However it’s extremely difficult to operate a company without occasionally having a dissatisfied customer. It was previously said that for every single dissatisfied customer you’d they’d tell 15 other people.

Well the guidelines have changed. The net now gives a dissatisfied voice a variety of thousands with a nearly endless time limit to express themselves. Comprar Avaliações Google  All anyone has to complete is give a company a bad review on Google Places, or Yelp, or Facebook or one of the hundreds or even tens and thousands of the directory sites, and that certain incident will make your organization look bad sending customers running from your own business.

I recently was dealing with a client who had exactly this situation. An unusual dissatisfied customer had posted an adverse review on his Google Places Page. He knew of the specific situation so he knew it had been real and not just a competitor’s dirty trick. What most business owners don’t realize is that it is virtually impossible to obtain a review removed until you can prove to Google that somebody else is really playing dirty pool. But this review was real and even though the account of events (as told by the customer) was not exactly consistent with what my client told me.

As a company owner once you get a bad review your initial reaction is always to want to create the record straight. But once we talked I surely could reveal to my client that there’s a much better way to handle it. You see Google gives the company owner a rebuttal space right below the review. The way you handle that rebuttal could mean the difference between getting more customers and not.

It could mean eating a drumstick of crow, but it’s worth it to be sure the bad review doesn’t do the damage the author had in mind.

What we did was to acknowledge that a bad situation did occur. Inside our case the complaint was of a late delivery. Even though the customer had actually given the wrong address over the telephone, we didn’t say that. What we said was that individuals strive to be sure we get accurate information, but in cases like this something had opted wrong. We apologized to the consumer for that.

Then we took the key step to correcting this situation. We offered an important discount to the consumer if they’d come back in and give us another opportunity to prove our capabilities.

To my knowledge that customer never took my client on his offer. But what we accomplished with this sort of rebuttal was a chance to tell other potential clients these things about us.

Finally another way to cope with them is to create it right with the customer. Do whatever it takes to get them to turn that bad review into a good one. But see actually that is the thing. You can’t go in and revise your reviews. Once they’re there…they are there. What you can do is always to go in and give an updated review. After you have a satisfied customer that is what you would like to question them to complete; to provide a revised version of these experience together with your company with a fresh review.

If you will maintain business nowadays you really have to keep an eye on your internet reputation. You can’t turn a blind eye, because potential customers are looking for you and finding you. It doesn’t take much to have them move on to your competition. The way you handle bad reviews may be killer important to your bottom line.